Important Information

Before you order

Thank you for your interest in ordering from A1 Roof Racks & Accessories. Please take note of this important information as it may have implications for your order.

Please note that you can contact us at any time with any questions by using the contact seller button available towards the top of this page.

Payment

We accept Visa, Mastercard and American Express via Stripe Payment Gateway. 

We accept Apple Pay & Google Pay. 

We now offer a range of "Buy Now & Pay Later" options including Afterpay, Zip Money & Zip Pay. For detailed information please see the Terms & Conditions listed by the relevant payment provider.  

We do not offer bank transfer, cheque, cash payment or payment-on-delivery. 

Warranty

All of the products we sell come with a full manufacturer's warranty which protects you against manufacturing faults and defects. 

The warranty varies from manufacturer to manufacturer, so please contact us if you are unsure or would like to place to a warranty .

As we are an Australian retailer we are governed by Australian Consumer Law. You can read about your rights as a consumer under Australian Consumer Law by visiting the ACCC website.

We value our customers and want to make your purchasing process as enjoyable as possible. Should you have any concerns with your product, please contact us and we will address them.

Returns & Refunds

We accept returns. Please contact our customer service immediately if;

• Your item arrives damaged or malfunctioning
• You change your mind and wish to request a return
• You have ordered the wrong products for your vehicle
• You want to make a warranty claim for an item you have purchased from us. 
• You are not satisfied with a product you have purchased from us. 

We reserve the right to refuse a return for change-of-mind returns or for situations where you have ordered the wrong product. 

You must comply with all instructions provided to you by our customer service team. 

Vehicle Fitment

A1 Roof Racks & Accessories offer a wide range of Vehicle-Specific products that need to be paired correctly with a customer's Vehicle.. We endeavour to ensure that all the vehicle fitment information is up to date and correct at the time of publishing.

If you are at all unsure of which product is best suited for your vehicle, please contact us using our Contact Us form or the "Help" button on each product page.

Shipping

The vast majority of our items are shipped from our warehouse in Newcastle, New South Wales, Australia.

We do offer a pickup option from our premises in Kotara, Newcastle, New South Wales, Australia by appointment only. 

Under normal conditions, delivery will take between 2 and 8 working days to arrive, depending on your location and the size of the products you've ordered. Remote areas often require longer shipping times. We endeavour to give all customers a tracking number that can be used to monitor the progress of  shipments. 

In most cases, we offer door-to-door shipping. We can ship to residential and business addresses. In some cases, we may need to ship to a depot and have you collect from there but you will be notified of this well in advance of the products leaving us. 

We aim to dispatch all orders within 1 working day of your full payment. If you need to cancel your order after it has been dispatched, our standard Returns & Refund policy may apply.

We may dispatch some items from our supplier's warehouses in cases where the products are particularly bulky which we do not have in stock at the time of you placing your order. These warehouses are located in Perth, Brisbane and Sydney, Australia. 

We regret that our supplier's warehouses are not open to the public and we are therefore unable to offer a pickup option for products being dispatched from these locations.

We ship the vast majority of our products with Star Track Express but we reserve the right to use other carriers should the need arise due to your location, the size of the consignment or the cost of shipping.

Some items may be dispatched in more than one carton.

We aim to offer Free Shipping on products over $150, but exclusions do apply. Many of our products exceed the maximum size or mass of Automated Sorting machines used by our courier partners. These products attract manual handling & oversized freight charges that must be passed on. We make pains so subsidise Shipping Fees where we can in order to provide affordable freight options for our customers. 

Free Shipping Exclusions

We offer free Australia-wide shipping for many of our products. In some circumstances, this is not possible. These circumstances are where;

• the product is bulky or heavy. These items may include but are not limited to;
  • Platforms
  • Luggage Baskets
  • Bike Carriers
  • Luggage Boxes
  • Ladders
• we are shipping the product to a remote or difficult-to-access address. These locations may include but are not limited to;
  • The Northern Territory
  • Tasmania
  • Western Australia
  • Rural South Australia
  • Islands
  • Far western New South Wales
  • Far western and far north Queensland

We will always notify you of any additional shipping costs before your items are dispatched so you have the opportunity to amend your order. 

We will always subsidise the cost of shipping in these circumstances. 

Images on our Listings

We aim to ensure all images displayed on our listings are accurate however, all images are for illustration purposes only and are to be used as a guide only.